Ofcom Speed Code Information

What’s the Voluntary Ofcom Speed Code? What’s the Voluntary Ofcom Speed Code?

Beginning, we’ve finalized as much as a brand new, voluntary rule of training to produce certain we’re offering you clear, practical information about the rate it’s likely you’ll get by using our broadband services. This covers things that may impact the speed you’re getting, along with simple tips to end your agreement without penalty if you’re getting speeds below our minimum download rate guarantee.

Ofcom’s Voluntary Code of Practice for Better Broadband Speed Information

There is a duplicate of Ofcom’s client help guide towards the Residential and company Codes regarding the Ofcom web site right right right right here.

Does Ofcom’s Speed Code connect with me personally? Does Ofcom’s Speed Code connect with me personally?

This new code that is voluntary connect with brand new broadband clients that join us, or existing clients that re-contract or alter their broadband services.

Broadband Speed Information

just just just What broadband speed do i would like? Exactly just just What broadband speed do i would like?

Most of our broadband services are ideal for:

For Ultra HD streaming to a television we advice having www.paydayloanexpert.net/payday-loans-wi/ a broadband solution which has an advertised speed that is download of minimum 30Mbps.

exactly why are you showing me personally each one of these broadband that is different? Exactly why are you showing me personally every one of these broadband that is different?

Each of our broadband services are designed for attaining our download that is advertised and speeds, however the real rates you go through in your house can vary, especially at top times. For this reason we’ve consented under the Voluntary Ofcom Speed Code to offer some extra broadband rate information. In specific, we’ll now provide new and re-contracting broadband clients by having an calculated, generally available (top time) rate range as well as for satisfaction, a minimal download rate guarantee.

What’s an usually available speed range that is broadband? What’s a generally available broadband rate range?

That is an estimated array of down load and upload rates you will probably reach your Virgin Media Hub at top times (8-10pm, Monday-Sunday).

how can you determine the ‘normally available broadband speed range’? How will you calculate the ‘normally available broadband speed range’?

With assistance from professionals at SamKnows, we’re provided measurements that allow us demonstrate our broadband rates, as needed under Ofcom’s Voluntary Speed Code. Every Virgin Media Hub gets the SamKnows dimension technology with all the speed information we need to under the Code, including an estimated speed range and minimum guaranteed download speed (this needs to be at least 50% of our advertised speeds) inside it, meaning we get a good picture of broadband speeds across our network and can provide you.

The technical bit:

A subset of Hubs with SamKnows dimension technology are configured to perform down load and upload rate tests during top hours (8-10pm). Each rate test makes use of three concurrent TCP connections and measures rate to a group of test servers situated in A london that is major datacenter outside Virgin Media’s community. The test of Hubs isn’t any fewer than 3 lines per Virgin Media broadband solution, across at the least 250 of our regional aggregation hubs ( known as a CMTS).

just exactly just just What things affect my broadband speed? Exactly just What things affect my broadband speed?

The real rates you obtain can differ through the speed that is advertised of item, especially at top times. Broadband rates might be impacted by things we can’t control – such as the usage of WiFi, the product you’re utilizing, the wiring at home together with quantity of users online and accessing a specific internet site. Additionally, at top times, high usage, e.g. during major sports, might cause congestion.

So what does the ‘minimum guaranteed speed that is download suggest? So what does the ‘minimum guaranteed speed that is download mean?

In the event that actual install speed supplied from our system to your Virgin Media Hub falls underneath the minimum guaranteed in full down load rate (which can be 50% associated with advertised rate for the broadband service regarding the date you put your purchase), and also this takes place for 3 consecutive times or even more (whether continuously or intermittently in the day) and we also aren’t able to correct the issue, you are capable keep your agreement without having to pay a disconnection fee that is early. You will need to call us when you have a rate issue through the e mail us web page.